Complaints Commission

The Act respecting health services and social services (LSSSS) provides a complaint examination system that allows a person aggrieved in his/her rights to express his/her dissatisfaction or to file a complaint about it. The complaint examination system is a procedure to ensure that users' rights are respected in the course of service provision.

Who may file a complaint?

Any user who is not satisfied with the services that he/she received or should have received can file a complaint. This complaint can be written by a representative of the incapacitated user or by the legal heirs of a deceased user.

Addressed to whom?

If you are not satisfied with services, you can discuss this matter with the concerned health staff or professionals. This action can often lead to an acceptable solution. However, should you continue to be dissatisfied, you can fill out a Démarre le chargement du fichiercomplaint form (electronic version) or contact the Service Quality and Complaints Commissioner, Ms. Manon Bourgeois. Every request will be received and processed by the Complaints Commissioner or by a member of her team.

To contact the Service Quality and Complaints Department:

By phone: 418-962-9761 (ext. 2408) - 1-877-962-9761 (ext. 2408)

By email: Ouvre une fenêtre pour la rédaction du courrielplaintes.09cisss@ssss.gouv.qc.ca  

By mail:
Commissariat aux plaintes et à la qualité des services 
CISSS de la Côte-Nord 
45, rue du Père-Divet
Sept-Îles (Québec) G4R 3N7

Do you need assistance?

If you need help to file a complaint:

Centre d'assistance et d'accompagnement aux plaintes - Côte-Nord

You may also receive assistance and advice from /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextCentre d'assistance et d'accompagnement aux plaintes - Côte-Nord (CAAP Côte-Nord). Its services are free and confidential.

In Baie-Comeau:
1800, boulevard Laflèche
Baie-Comeau (Québec) G5C 1C9
Telephone: 418 295-2779

In Sept-Îles:
456, rue Arnaud, suite 222
Sept-Îles (Québec) G4R 3B1
Telephone: 418 968-2779

Toll free: 1 877 767-2227
Fax: 418 295-2929
Email: Ouvre une fenêtre pour la rédaction du courrielinfo@caap-cn.org
Website: /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextwww.caap-cn.org

Ombudsman

If you disagree with the response of the Service Quality and Complaints Commissioner or if you failed to receive any response from the commissioner within 45 days, or if the CISSS did not satisfactorily comply with the recommendations of the Service Quality and Complaints Commissioner, you may contact the /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextOmbudsman. The Ombudsman will examine your complaint.

Ombudsman
500, boulevard René-Lévesque Ouest, bureau 6.400
Montréal (Québec)  H2Z 1W7
Telephone: 514 873-3205
Toll free: 1 877 658-2625
Fax: 514 873-5665
Email:  Ouvre une fenêtre pour la rédaction du courrielprotecteur@protecteurducitoyen.qc.ca 
Website : /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextwww.protecteurducitoyen.qc.ca 

Annual complaints report

Only available in French

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