Users' committees

Démarre le chargement du fichierPresentation on users' and residents' committees (in French)
Démarre le chargement du fichierFacilities and clienteles of users' and residents' committees (in French)

Mandate

The mandate of users' committees is to safeguard the rights of users. These committees must ensure that users are treated with respect and dignity, and that their rights and freedoms are recognized. They act as an important spokesperson with an institution's authorities.

In addition to local users' committees, a Users' Committee for the Centre intégré de santé et de services sociaux de la Côte-Nord was created. It is composed of at least six members elected among presidents of local users' committees and of five representatives of residents' committees.

Functions

  • Inform users on their rights and obligations;
  • Promote the improvement of the quality of users' living conditions and evaluate users' level of satisfaction regarding the services provided;
  • Defend the common rights and interests of users or, upon request from a user, defend their rights and interests as a user before the institution or any other competent authority;
  • Accompany and assist a user, upon request, in any action they take, including when they want to file a complaint in accordance with the provisions of the Act respecting the Health and Social Services Ombudsman;
  • Ensure the proper operation of each residents' committee, if applicable, and ensure that they have the resources necessary to fulfill their duties;
  • Evaluate the effectiveness, if applicable, of the measure implemented to respect the provisions of /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextarticle 209.01.1 of the ARHSSS.

Rights of users

  • Right to information
  • Right to adequate services
  • Right to choose their professional or institution
  • Right to receive the care required by their condition
  • Right to accept or to refuse care
  • Right to take part in the decision-making process
  • Right to be accompanied, assisted and represented
  • Right to accommodation
  • Right to receive services in English
  • Right to access their user record
  • Right to confidentiality of their user record
  • Right to file a complaint

Contact information

CISSS de la Côte-Nord
Telephone: 418 589-2038, ext. 342763
Toll-free: 1 866 545-2038, ext. 342763
Email: Ouvre une fenêtre pour la rédaction du courrielcomite_des_usagers.09cisss@ssss.gouv.qc.ca 

Démarre le chargement du fichierInformation leaflet - Users' Committee of the CISSS

CPRCN
Telephone: 418 589-2038, ext. 342763 
Toll-free: 1 866 545-2038, ext. 342763

Démarre le chargement du fichierInformation leaflet - Users' Committee of the CPRCN (in French)

Haute-Côte-Nord-Manicouagan
Telephone: 418 296-5863
Toll-free: 1 866 545-2038, ext. 355863

Démarre le chargement du fichierInformation leaflet - Residents' committees - Haute-Côte-Nord-Manicouagan (in French)
Démarre le chargement du fichierPoster - Residents' committees (in French)
Démarre le chargement du fichierPoster - Users' committee (in French)

Port-Cartier
Telephone: 418 766-2572, ext. 443209

Démarre le chargement du fichierInformation leaflet - Port-Cartier Users' Committee (in French)

Sept-Îles
Telephone: 418 962-9761, ext. 452441
Email: Ouvre une fenêtre pour la rédaction du courrielusager.cssssi@outlook.com 

Démarre le chargement du fichierInformation leaflet - Sept-Îles Users' Committee (2018) (in French)
Démarre le chargement du fichierInformation leaflet - Sept-Îles Residents' Committee (2018) (in French)
Démarre le chargement du fichierList of the members of the Sept-Îles Users' Committee (2019) (in French)
Démarre le chargement du fichierList of the members of the Sept-Îles Residents' Committee (2019) (in French)

Minganie
Telephone: 418 538-2212, ext. 542225

Lower North Shore
Telephone: 418 461-2144, ext. 611401

Démarre le chargement du fichierInformation leaflet - Lower North Shore Users' Committee (in French)

Fermont
Telephone: 418 287-3280, ext. 712309
Email: Ouvre une fenêtre pour la rédaction du courrielcuifermont@outlook.com 

Démarre le chargement du fichierInformation leaflet - Fermont Users' Committee (in French)

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