Telephone lines

Provincial COVID-19 line

1 877 644-4545

Answers to your questions about COVID-19 and references to book an appointment for a screening test.

Telephone line for COVID-19 test results

1 855 589-3701 (toll-free) or 418 295-1276

If you have not received your result within 5 to 7 days (7 to 10 days for the Lower North Shore and Fermont), leave a message with your name, your date of birth, your health insurance number and the date and place of your screening test at the following number: 1 855 589-3701 (toll-free) or 418 295-1276. Follow-up will be provided as soon as possible.
If you are an employee of the CISSS, call 1 833 755-0668.

INFO-COVID-19 line from the public health

1 833 390-0625 (Fermont: 418 287-3280, ext. 712200)

General information on COVID-19 and answers to questions of people with a positive COVID-19 test result or who have been in contact with a case. 

A telephone line dedicated to personal protective equipment donations

1 833 994-2242

There is a telephone line for people and businesses who want to donate personal protective equipment: 1 833 994-2242. Thank you for your generosity!

Telephone line for family caregivers

1 833 6-Proche (1 833 677-6243)

This info-line allows answering your questions regarding the terms and conditions for the visits of family caregivers in seniors’ living environments.

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