Quality of services
Your opinion
Sondage qualité - satisfaction des usagers
Il est aussi possible de vous exprimer par téléphone en appelant au 418 766-2572, poste 443301.
Accreditation
What is accreditation?
Accreditation is a continuous improvement process used to evaluate the quality and safety of services provided at the CISSS de la Côte-Nord. The evaluation is carried out by the staff of the establishment and by a recognized external body (Accreditation Canada) in order to improve the quality of services while considering best practices. This "RIGOROUS" process evaluates both clinical and administrative practices. The opinion of users on the quality of services is important and sought‑after throughout the whole process.
Here are a few benefits:
- Demonstrate credibility and a commitment to quality;
- Encourages improvements in quality and organizational performance;
- Improves communication and collaboration internally and with external stakeholders;
- Strengthens interdisciplinary team effectiveness;
- Mitigates the risks of adverse events.
(Source: The Value and Impact of Health Care Accreditation: A Literature Review, 2015)
Taking part in an accreditation process is compulsory according to article 107.1 of the Act respecting health services and social services, 2013 (AHRSSS): " Every institution must have the health services and social services it provides accredited by a recognized accreditation body."
Accreditation, a shared concern...
Accreditation team
Planetree: Person-centered approach
Our establishment is an affiliate member of the Planetree network, for a person-centered approach. Planetree is a network of over 500 institutions sharing best practices in terms of person-centered management, care and health services.
The person-centered approach is based on three principles: personalizing, humanizing and demystifying. It includes six components: quality of human interactions (compassion), access to information and autonomy, environment conducive to well-being, healthy community, support and participation of relatives, and global health and search for meaning.
A steering committee was created in order to guide the deployment of the approach within our establishment. Every day, small Planetree seeds are sowed and shine through our staff's projects, activities and actions. It makes us proud!
For more information on the Réseau Planetree Québec, visit http://reseauplanetree.org/ (in French).