Multiprogram users' committee of the CISSS de la Côte-Nord

The services of the Multiprogram users’ committee are intended for all the users of the following programs:

Pursuant to the Youth Protection Act, the youth protection director receives incidents reporting on the situations of children whose safety or development are possibly compromised.

The director also receives referred cases and court orders under the Youth Criminal Justice Act.

Other services are provided by youth protection, such as being reunited with your family and adoption, in accordance with the Act respecting health services and social services or the Civil code’s provisions as regards adoption (Ouvre un lien interne dans la fenêtre couranteclick here).


The service access point is the main entrance to mental health services. It is by using this means of access that you will be directed to the department that best suits your request, whether you are looking for physical health, psychosocial or rehabilitation services (Ouvre un lien interne dans la fenêtre couranteclick here).


The person, their family and their support network are the basis for the organization of services which contribute to develop and maintain their abilities, compensate for their disabilities and facilitate their social participation (Ouvre un lien interne dans la fenêtre couranteclick here).

These are the 12 fundamental rights of users

Ouvre un lien interne dans la fenêtre couranteLearn about them here.

A Users' committee or Residents' committee: 

  • Is the guardian of users’ rights
  • Is an autonomous entity
  • Is a group of volunteers who get involved in order to improve the quality of services
  • Serves to represent users and improve services

Duties of the users' and residents' committees

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Assistance, information, support

The volunteers of the Multiprogram users’ committee are here to answer your questions regarding your rights as a user of services. They help you to see more clearly into a given situation, they support you through all the steps you wish take.

If you a concerned about a situation, we are here to help.

You would like to file a complaint

Here are all the resources available to you:

Multiprogram users' committee
1 866 545-2038, extension 342795
Please leave a message on the voice mail and we will contact you as soon as possible.

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Complaints commissioner
Information on the CISSS /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextwebsite
Toll-free number: 1 877 962-9761 (extension 414122)

Centre d'assistance et d'accompagnement aux plaintes (CAAP)
Baie-Comeau: 418 295-2779
Sept-Îles: 418 968-2779
Toll-free number: 1 877 767-2227

Droits et recours en santé mentale (DRSM)
Toll-free number: 1 866 803-2833

To find out about my rights, Ouvre un lien interne dans la fenêtre couranteclick here.

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