Users' committees

Démarre le chargement du fichierPresentation on users' and residents' committees (in French)

Démarre le chargement du fichierRoles and functions: Service Quality and Complaints Commissioner AND Users' Committee

Mandate

The mandate of users' committees is to safeguard the rights of users. These committees must ensure that users are treated with respect and dignity, and that their rights and freedoms are recognized. They act as an important spokesperson with an institution's authorities.

In addition to local users' committees, a Users' Committee for the Centre intégré de santé et de services sociaux de la Côte-Nord was created. It is composed of at least six members elected among presidents of local users' committees and of five representatives of residents' committees.

Functions

  • Inform users on their rights and obligations;
  • Promote the improvement of the quality of users' living conditions and evaluate users' level of satisfaction regarding the services provided;
  • Defend the common rights and interests of users or, upon request from a user, defend their rights and interests as a user before the institution or any other competent authority;
  • Accompany and assist a user, upon request, in any action they take, including when they want to file a complaint in accordance with the provisions of the Act respecting the Health and Social Services Ombudsman;
  • Ensure the proper operation of each residents' committee, if applicable, and ensure that they have the resources necessary to fulfill their duties;
  • Evaluate the effectiveness, if applicable, of the measure implemented to respect the provisions of /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextarticle 209.01.1 of the ARHSSS.

Rights of users

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Contact information

Users' Committee of the CISSS de la Côte-Nord
Telephone: 418 589-2038, ext. 342763
Toll-free: 1 866 545-2038, ext. 342763
Email: Ouvre une fenêtre pour la rédaction du courrielcomite_des_usagers.09cisss@ssss.gouv.qc.ca 

Ouvre un lien interne dans la fenêtre couranteComité d'usagers multiprogramme
Telephone: 418 589-2038, ext. 342795 
Toll-free: 1 866 545-2038, ext. 342795
Email: Ouvre une fenêtre pour la rédaction du courrielcumpcissscn@outlook.com

Démarre le chargement du fichierInformation leaflet (in French)

Haute-Côte-Nord-Manicouagan
Telephone: 418 296-5863
Toll-free: 1 866 545-2038, ext. 355863

Démarre le chargement du fichierInformation leaflet - Residents' committees - Haute-Côte-Nord-Manicouagan (in French)
Démarre le chargement du fichierPoster - Residents' committees (in French)
Démarre le chargement du fichierPoster - Users' committee (in French)

Port-Cartier
Telephone: 418 766-2572, ext. 443209

Démarre le chargement du fichierLeaflet - Port-Cartier Users' and Residents' Committee (in French)

Sept-Îles
Telephone: 418 962-9761, ext. 452441
Email: Ouvre une fenêtre pour la rédaction du courrielusager.cssssi@outlook.com 

Démarre le chargement du fichierInformation leaflet - Sept-Îles Users' Committee (2018) (in French)
Démarre le chargement du fichierInformation leaflet - Sept-Îles Residents' Committee (2018) (in French)
Démarre le chargement du fichierList of the members of the Sept-Îles Users' Committee (2019) (in French)
Démarre le chargement du fichierList of the members of the Sept-Îles Residents' Committee (2019) (in French)

Minganie
Telephone: 418 538-2212, ext. 542225

Lower North Shore
Telephone: 418 461-2144, ext. 611401

Démarre le chargement du fichierInformation leaflet - Lower North Shore Users' Committee (in French)

Fermont
Telephone: 418 287-3280, ext. 712309
Email: Ouvre une fenêtre pour la rédaction du courrielcuifermont@outlook.com 

Démarre le chargement du fichierInformation leaflet - Fermont Users' Committee (in French)

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