On September 18, 2024, the Board of Directors of Santé Québec Côte-Nord adopted the 
Policy establishing the foundations of cultural safety in health and social services on the North Shore.
Based on a consultation process with Indigenous users, partners and communities on the North Shore, the policy contains five principles of excellence aimed at guiding Santé Québec Côte-Nord in implementing culturally safe care and services.
![[Translate to English:] Lexique terminologique](/fileadmin/internet/cisss-cotenord/Votre_CISSS/Bureau_collaboration_autochtone/Image_lexique_-_Petite.png)
As a complement to this policy, the glossary of terms (French only) was created to promote respectful dialogue that is culturally sensitive to Indigenous realities at Santé Québec Côte-Nord.
Hôpital Le Royer (Baie-Comeau):
Four interpreters in partnership with the Conseil des Innus de Pessamit (Innu-aimun): Karine Riverin, Laura Picard, Mélinda Moreau and Valérie Rock.
⇒ To contact them: 418-589-3701, ext. 302644, or 418-295-6165, or visit their offices at A-043.
Service is available from 7:00 a.m. to 7:00 p.m. every day (7 days a week).
Hôpital de Sept-Îles:
Cyndie Grégoire (currently unavailable) and Clémence Lalo provide support, as needed, to Indigenous users at the Sept-Îles facilities, to offer a reassuring and culturally appropriate presence. She can also provide interpretation services for Innu-aimun.
⇒ To contact them: 418-409-7994, or visit the First Nations hall.
Service offered from 8:00 a.m. to 4:00 p.m., Monday to Friday.
Naskapi and English language interpreter
For assistance in English or Naskapi, contact Sharon Tardif at 418-965-7621, or use the phone at the emergency room entrance or the main entrance of the Hôpital de Sept-Îles at 45, rue du Père-Divet.
Service offered from 8:00 a.m. to 4:00 p.m., Monday to Friday. For emergencies, the service may be available outside regular hours.
If you require interpretation services for an Indigenous language other than Naskapi or Innu-aimun, please contact Éloïse Carré, Indigenous liaison officer.
The role of liaison officers is to build bridges between Indigenous communities on the North Shore and Santé Québec Côte-Nord facilities. They also assist with the implementation of cultural safety projects.
Éloïse Carré
Representative for the communities of Essipit, Pessamit, Matimekush Lac-John, Kawawachikamach, as well as the Upper North Shore and Caniapiscau sectors.
⇒ Contact information:
Email: 
eloise.carre.09cisss@ssss.gouv.qc.ca
Cell: 418-732-4284
Marie-Pier Marcotte
Representative for the communities of Uashat mak Mani-Utenam, Pakua Shipi and Unamen Shipu, as well as the Lower North Shore and Sept-Rivières sectors.
⇒ Contact information:
Email: marie-pier.marcotte.09cisss@ssss.gouv.qc.ca
Cell: 418 350-8993
Marie-Andrée Vaillancourt
Representative for the communities of Ekuanitshit, Nutashkuan, as well as the Minganie sector.
⇒ Contact information:
Email: marie-andree.vaillancourt.09cisss@ssss.gouv.qc.ca
Cell: 418-553-8679
In person: Room B-028 (basement level - East entrance)
The role of the senior advisor for cultural safety is to implement cultural safety at Santé Québec Côte-Nord at the strategic and organizational levels.
Marilou Sirois (currently unavailable)
L'intérim est assuré par : Marie-Andrée Vaillancourt
⇒ Contact information:
Email: marie-andree.vaillancourt.09cisss@ssss.gouv.qc.ca
Cell: 418-553-8679
Not-Insured Health Benefits for First Nations and Inuit (NIHB)