Info-Santé / Info-Social


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Info-Social 811 is a free and confidential telephone consultation service!

811 is the only telephone number for this service. Dialling 811, option 2, promptly puts you in contact with a psychosocial intervention professional for a psychosocial issue. The service is available 24 hours a day, 365 days a year. Anyone living in Quebec can call Info-Social for themselves or a family member.

Need help?

Info-Social 811 professionals give advice and can answer psychosocial questions. They can also direct you to the most appropriate resource in the health and social services network or to a community resource if necessary.

Here are a few examples of situations in which you can call Info Social 811:

  • You are going through a situation that causes anxiety.
  • You are concerned about a loved one.
  • You are experiencing difficulties in your family or couple.
  • You are dealing with grief.
  • You have questions about other concerning situations or behaviours.

Need services?

In addition to answering the calls of people experiencing difficult situations, Info-Social workers are in charge of receiving psychosocial service requests for all program-services of the CISSS de la Côte-Nord.

The regional AAOR (reception, analysis, orientation and reference) is one of the gateways for all psychosocial service requests. By dialling 811, option 2, the user can make a psychosocial service request to the CISSS de la Côte-Nord, regardless of the program-service (general social services, mental health, addiction and homelessness, childhood, family, youth, disability and senior autonomy support).

How a call is handled

An Info-Social 811 call takes place in three or four steps.

The psychosocial intervention professional:

  1. Collects certain personal information with your authorization;
  2. Assesses your need;
  3. Meets your need;
  4. Refers you to an appropriate resource, if necessary.

Collection of personal information

The psychosocial intervention professional will ask you if you agree to provide some personal information:

  • Your first and last name;
  • Your date of birth;
  • Your postal code;
  • Your telephone number.

Personal information remains confidential. However, you are not obliged to give it. If you wish not to do so, mention it to the psychosocial intervention worker.

Assessment of your need

The psychosocial intervention professional listens and asks questions regarding your situation. They collect the necessary information in order to better understand your needs and clarify your request. They then assess the situation in order to determine the immediate problem(s), the urgency of the situation and the appropriate intervention.

Response to your need

The psychosocial intervention professional can inform you and advise you on steps to take to monitor any changes in your situation and to improve your health.

If you are in a crisis situation, the psychosocial intervention professional may decide to send a professional to find you to provide you with the necessary help immediately.

Referral to an appropriate resource

If necessary, the psychosocial intervention professional will direct you to a resource (crisis shelter, for example) where you can receive the required services.

English services

Anglophones of the North Shore can receive service in English.

People with special needs

Info-Social 811 is tailored to the specific needs of certain groups of people. People with a hearing impairment can use a relay service to access Info-Social 811.

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