What is maltreatment?

Maltreatment is defined as “a single or repeated act, or a lack of appropriate action, that occurs in a relationship where there is an expectation of trust, and that intentionally or unintentionally causes harm or distress to a senior or a person in a vulnerable situation.”


Person in a vulnerable situation: means a person of full age whose ability to request or obtain assistance is temporarily or permanently limited because of factors such as a restraint, limitation, illness, disease, injury, impairment or handicap, which may be physical, cognitive or psychological in nature, such as a physical or intellectual disability or an autism spectrum disorder.

Forms of maltreatment

  • Violence: To bully a senior or use force and/or intimidation to make them act against their will.
  • Neglect: Failure to show concern for a senior, by not taking the adequate actions to meet their needs, for example.
  • Intentional maltreatment: The mistreating person wants to cause harm to the senior.
  • Unintentional maltreatment: The mistreating person does not want to cause harm or does not understand that they are causing harm.

Note: It is important to assess the signs and situations to avoid drawing hasty conclusions or labelling people.

For more information on maltreatment, including information on the seven types of maltreatment, visit the website /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/

Whom to contact?

/typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextSûreté du Québec

In an emergency, call 911.

/typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextElder Mistreatment Helpline (Aide Abus Aînés)

The Elder Mistreatment Helpline at 1 888 489-ABUS (2287) is an assistance, information and reference service for seniors, their families, professionals and partners.

Ouvre un lien interne dans une nouvelle fenêtreCommissariat aux plaintes et à la qualité des services

To report a situation of maltreatment of a senior or a person of full age in a vulnerable situation, Ouvre un lien interne dans une nouvelle fenêtreclick here.

Ouvre un lien interne dans une nouvelle fenêtreInfo-Social 811

Professionals will direct you to the most appropriate resource for your situation.

Regional coordinator

Madame Claire Plante

North Shore regional coordinator
Fight against the maltreatment of seniors

Email: Ouvre une fenêtre pour la rédaction du


There is training on maltreatment available for /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextstaff of the health and social services network and /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextexternal partners.

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