Telehealth is an online meeting with your health professional.
Benefits:
- Improve access to specialized services
- Receive your service online at home or in a facility of the CISSS de la Côte-Nord
- Reduce travel
- Save time
Telehealth
The CISSS de la Côte-Nord has a team to help you with telehealth.
What is telehealth?
Visit the 
website of the Réseau québécois de la télésanté for more information.
Preparing for a telehealth meeting
Participate in a teleconsultation as a patient
Visit this page to prepare.
Do you need technological support?
There is a free support service:
- To do a practice meeting
- To deal with technical problems
Prepare your space
Limit noise
Choose a quiet space. Turn off your television and your radio.
Choose a private space
Choose a space where you will not be disturbed and where you will be comfortable to talk.
Wear appropriate clothing
Dress as you would if you were receiving a visitor in person.
Adjust the lighting
Turn on the room lights. Avoid standing with your back to a window or mirror. Close the curtains or blinds if necessary.
Helpful tips
Test your equipment the day before the meeting.
Log in 15 minutes before the beginning of the meeting.
Have your telephone on hand. Your professional may call you if there are technical issues.
Have your health insurance card on hand.
Notify the professional if you are with someone.
Safe telehealth
The CISSS de la Côte-Nord commits to provide confidential and professional services.
- Services provided in telehealth and in person have the same quality.
- The technological means used meet the highest security criteria.
Your rights and remedies
You can always refuse telehealth services. In this case, in-person services must be provided to you.
The users’ committee works to ensure your rights, and can help you. Consult this section to learn more about their role and contact information.
Visit this page to learn more about your rights and how to ensure that they are respected.
Telehealth experience survey
Contact the telehealth team
Contact the telehealth team if you have questions left unanswered.
telesante.09cisss@ssss.gouv.qc.ca
Lundi au vendredi de 8 h à 16 h, sauf les jours fériés.